MANUFACTURING
Sample Policy
What is the rationale behind charging for samples?
Charging a sample fee serves multiple purposes: first, it helps facilitate a streamlined customization process for our customers. Second, it ensures that we can deliver high-quality streetwear apparel that aligns with their specific requirements. Third, it helps us avoid unnecessary resource wastage. By implementing this practice, we aim to provide our customers with exceptional service and professionalism in the custom clothing industry.
Serious Customer Selection
Sample fees filter serious customers interested in custom streetwear. Paying the fee shows genuine demand for personalized clothing, saving time and resources. We focus on providing excellent service to committed customers, delivering superior custom clothing experiences.
Manufacturing Sample Cost
The sample fee covers the designer's time and labor costs, the acquisition of suitable fabrics and materials, as well as the production and processing of the samples. This ensures that customers can personally experience and evaluate the quality and design of the samples, ensuring that the final custom-made garments meet their requirements and expectations.
Guaranteeing High-Quality Custom Apparel
Sample fees filter serious customers interested in custom streetwear. Paying the fee shows genuine demand for personalized clothing, saving time and resources. We focus on providing excellent service to committed customers, delivering superior custom clothing experiences.
Refuse to waste resources
Charging a sample fee reduces resource wastage and ensures efficient allocation of time, materials, and labor. It allows us to focus on committed customers, avoiding unnecessary waste on uncertain demands. Our priority is delivering an exceptional custom clothing experience to valued customers.
Standard samplr fee according to the currend market:
T shirt & Tank Top
US$35-$50
Sweatshirt & Hoodie
US$60
Jacket & Coat
US$80-$100
Trouser
US$60-$70
Shorts
US$50
Tracksuit
US$80-$100
The sample fee includes the following items and services:
Design fee
Covers the cost of the designer creating designsketches, mock up, paper patterns, and sampledrawings for the custom sample.
Fabric cost
Includes the cost of purchasing and using high-qualityfabrics suitable for sample production. This ensures thatthe sample maintains consistency with the final customstreetwear apparel in terms of texture, comfort, andappearance
Handling charge
Covers the cost of cutting, sewing, and overallprocessing techniques for the sample. This includesassembly of components, sample adjustments, andquality inspections.
The items listed above are usually included in the sample fee. The exact sample fee and included items may vary depending on the specific circumstances of the garment design. If certain items are not included in the sample fee, we will make this clear on the sample fee page and provide details of alternatives or additional charges if necessary. Before paying the sample fee, the customer must clearly understand the items included in the sample to avoid misunderstandings or disputes in the future.
How can I get a free sample?
We understand your request for free samples and we appreciate your needs. However,providing free samples to every customer would impose significant financial pressure on our costs. Therefore we need to limit the scope of free sample offerings. As a result, we have decided to apply our free sample policy only to the following customers:
vip customer
We will provide free samples to our VIP customers. VIP customers are important long-term partners who have consistently supported and contributed to our brand and products. Their VIP status will be determined based on factors such as our history of cooperation, order quantity and frequency.
Potential customers and brand customers
We are also willing to provide free samples to prospective customers with great potential and customers who have their own brands. These customers hold significant value in terms of product feedback and cooperation opportunities and we aim to establish long-term partnerships with them. We will evaluate their eligibility for the free sample policy based on factors such as their potential, market influence and brand recognition,
For other customers we offer paid sample service
This will help us cover the costs of materials, production and shipping ensuing that we can continue to provide high-quality custom clothing and professional services.
We understand that you may feel disappointed with this decision, but please believe that it is made in consideration of all customers and the sustainable development of our factory. We will continue to strive to deliver excellent products and services to meet your customization needs and welcome your involvement in our customization process. if you have any questions or require further discussion, please feel free to contact us. We look forward to collaborating with you in creating unique and stylish custom streetwear.Thank you sincerely for your understanding and support.
Can sample fees be refunded?
Refund Policy for Sample Fees:
Sample Fee Deduction from Order Total
If the customer chooses to proceed with custom-made garments and reaches a minimum order quantity of 300 units for a single color and style, or as mutually agreed upon by both parties, the paid sample fees can be deducted from the total order amount. This policy aims to reward customers who decide to continus the collaboration and place bulk orders, while also serving as our response to their trust and support.
Sample fees can be refunded under the following cirumstances
If the customer decides not to proceed with the customization after paying the sample fees and sample production has not yet started If significant issues caused by our side arise during the sample production process, resulting in the inability on time or meet the customer's requirements.
Refund Process
If the customer meets the conditions for sample fee redund, we will follow the following process:The customer needs to submit arefund request to our customer service team, along with relevant order and payment in formation. We will verify the request and assess eligibility for a refund. Once the redund is approved, we will initiate the refund process according to the customer's chosen refund method. The refund timeline may vary depending on the selected refund method and the processing speed of financial institutions
Please note that sample fees cannot be refunded under the following circumstances:
With this refund policy, we aim to convey our commitment to customer satisfaction and ensuir a smooth customization process. The refund policy may be flexibly adjusted based on specific circumstances to balance customer needs and our business operations. if you have any questions or would like to further discuss the redfund policy, please feel to contact our customer service team. We are dedocated to assisting you.
Get In Touch
TUOZHEN with over 27 year clothing manufacturing experiences, providing one-stop private label custom knitted and woven garments service.Strearwear is not just clothes, it reflects a culture of individuality.
Warm welcome purchasing manager, individual clothing brand owners & designers, and wholesaler, ects. Email us your specific inquiries.